Imagine you need to refund a client or settle with partners, but your balance is insufficient. This situation is unpleasant but not uncommon for many payment systems. At Cryptadium, we've taken care of merchants by introducing the manual balance top-up option. Here’s how it works.
When Manual Balance Top-Up is Needed
The manual balance top-up function provides additional flexibility and financial control for businesses. Most often, you need to manually top up your balance to issue a client refund. Additionally, depending on cryptocurrency exchange rate fluctuations, merchants can decide when it's more advantageous to top up their balance and instantly make a payment or transaction, for example, for settlements with partners.
How to Manually Top Up Your Balance
- Go to the "Balances and Withdrawal → Top-Up" section.
- In the "Currency for Top-Up" field, select the type of coin you want to credit to your balance.
- Copy the wallet address to which you need to transfer the funds or scan the QR code for the transfer.
- Go to the service where you have a crypto wallet.
- Make the transfer within 30 minutes according to the timer.
- Wait for the funds to be credited.
If it is not possible to credit the cryptocurrency within 30 minutes, you need to press the "Reset" button. Then reselect the coin and transfer it to the balance.
Now you know how to top up your balance at any time to navigate any situation that may arise with clients and partners.
