How to get a refund for a purchase
Refunds are decided by the store: your purchase agreement is with the store. Cryptadium can't reverse a blockchain transfer and can't make a store issue a refund.
How to ask
contact the store with your order number, the TXID, the amount and a wallet address for the refund — on the same network you paid with.
Good to know
a refund is a new transfer; its dollar value may differ because of the exchange rate; don't wait — under Cryptadium's rules, the store submits a refund request through the system within 30 days of the payment being confirmed. If the store doesn't reply, fill in the "Payment problem" form and we'll pass your details to the store.