Help for customers: payment problems
Paid with crypto in an online store that uses Cryptadium and something went wrong? Choose what happened.
Accept payments with Cryptadium? Support for businesses
My payment says cancelled, but the money left my wallet
In short. Your money is most likely not lost. A blockchain transfer can't be cancelled — it has either reached the payment address or is still on its way. "Cancelled" on the payment page usually means one of three things: the transfer arrived after the payment window closed; the amount was lower than the invoice; or the funds were sent on the wrong network. Don't pay again — find your transfer first.My payment says cancelled, but the money left my wallet →