I sent the wrong coin or used the wrong network

First, find the transfer in a block explorer using your transaction hash (TXID) and check which network it went through and to which address. If the address matches the one on the payment page but the coin or network is different, the system may not have credited the payment automatically. Contact the store and fill in the "Payment problem" form: TXID, coin, network, amount, order number. Such funds can't always be recovered: it depends on the coin and network, and on the store's consent. We'll look into your case and reply to the email in the form. If the address doesn't match, the transfer went to someone else's address, and only the owner of that address can return it.